Terms and Conditions.

We are committed to providing the best customer service to our customers. Our terms and conditions apply to the use of our website and the conduct of the sale of retail goods to our customers. If you have any question please email us via our contacts page. Nothing in these terms and conditions will affect/reduce your statutory right relating to faulty or misdescribed goods. For further information relating to your statutory rights, contact either Citizens Advice Bureau, or your local authority Trading Standards Service for advice.

Products

All prices, including delivery charges and personalisation, are inclusive of VAT at UK standard rate. All product images used on this site are only representative of goods on offer, actual goods may not be exactly the same colour, design or packaging.

All orders that you place on this website will be subject to acceptance in accordance with our terms and conditions. Following our receiving your order through the system, we will send an automated order acknowledgment email detailing the products you have ordered. This is not an order acceptance from Bertie & Basil, and as such any typographical or system errors in pricing may still be subject to correction. Acceptance of your order and completion of the contract between you and us will occur on despatch of goods.

Delivery

We currently only deliver to England. Scotland, Wales and Northern Ireland. We are unable to deliver to PO Boxes. this is due to some items only being delivered by courier. We currently charge £4,99 delivery on any order placed.

14 Day Money Back Guarantee (online). We want you to be completely happy with your purchase. In the event that you are unhappy with any unfaulty goods received, you have the right under the 14 Day Money Back Guarantee.

Should you wish to return an unwanted item, please send it back to us within 14 days of purchase. Returned items must be in a sellable condition, complete with all components and in their original packaging intact as they were when delivered to you. We regret that any items received that are not in a sellable condition will not be refunded unless they are faulty.

To return any products, please follow the instructions set out in our Returns procedure.

Please note, your right to return Products does NOT apply to Personalised Gifts.

Faulty Items

Our products are manufactured and inspected to the highest standards. If, however, your item develops a fault Please follow the instructions set out in our Returns procedure.

Returns Procedure

Refunds/exchanges are subject to reasonable expectation of performance and fair use in accordance with the manufacturer's instructions. Once inspected by our quality team, any faulty products will be exchanged or a full refund will be processed in line with our returns policy, inclusive of postage cost.

Firstly make contact with us via email at bertieandbasil@yahoo.co.uk in the subject bar quote "Returns" please give us as much details as possible so we can try and resolve your issues as quick as possible.

Bertie & Basil, bertieandbasil.com, Time On Our Hamds, and our logos are trademarks of Bertie and Basil to be used by Bertie & Basil, and may not be used by anyone else without our express permission.

The copyright in bertieandbasil.com and the content of all the software, website, and pages relating to the bertieandbasil.com website is owned by, or licensed to, Bertie & Basil unless otherwise specified and may not be used copied or altered without our express consent.

Copyright extends to the design, look and feel of bertieandbasil.com, all photographs on it and it's marketing materials.

You may use bertieandbasil.com for the private and personal non-commercial use only - i.e to view, copy and print portions of bertieandbasil.com for the sole purpose of placing orders. The materials on bertieandbasil.com may not be used for any other purpose.

Bertie & Basil does not make any warranty or representation in respect of any other trademarks and the trademarks of brands featured on bertieandbasil.com belong to their respective owners.

all trademarks and copyrights are recognised. If you are the copyright owner and we have failed to credit you or you are unhappy with our use of your copyright then please contact us.

Personal Data

Bertie & Basil is a trading name of Bertie and Basil.

In order to provide you with the best and easiest online shopping experience possible, we need to gather certain pieces of information from you. Your name and address is required to deliver the products you have ordered.

We ask for your email address when placing your order for the purpose to confirm your order, to keep you informed of its progress.

Use of your data will remain under the control of bertieandbasil.com as part of Bertie & Basil (the "data controller"); the data processor does not have the authority to use your information for any other purpose and will not pass details on to any third party.

Severance

If any part of the terms shall be deemed unlawful, void or for any reason unenforceable then that provision shall be deemed severable from these Terms and shall not be affect the validity and enforceable of any remaining provisions of the Terms.

Limitation of Liability

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages ( both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business , loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to use of the website.

Online Dispute Resolution

If You find you are unhappy with any decisions made regarding our returns procedures you can contact the Online Dispute Resolution website which is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court https://webgate.ec.europa.eu/odr

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